Shipping policy

Shipping location

All products are shipped from our warehouse in China by default.

Shipping guarantee

We provide a shipping guarantee for our users. If we miss the delivery date, usually 60 days, we offer a full refund. The shipping delay calculation begins on the date the package leaves our warehouse.

Under normal circumstances, the refund condition is set at more than 60 days. During peak periods, such as Black Friday, Cyber Monday, and Christmas, the threshold may be more than 90 days.

Under unforeseen circumstances, such as epidemics or similar disruptions, the delay policy can differ on a case-by-case basis.

• For orders shipped to the USA, European countries, New Zealand, and Canada, we refund when the total shipping time is more than 60 days.
• For orders shipped to South America, the Middle East, India, and Africa, we refund when the total shipping time is more than 90 days.
• Orders are not refunded for delays caused by pending delivery issues such as insufficient address details, unclaimed packages, or inability to contact the customer.
• Peak season traffic can extend shipping time because destination customs offices and carriers face heavier volume.

Countries not covered

The following countries and regions are not covered by the shipping guarantee or service coverage.

• Sudan, South Sudan, North Korea, Cuba, Iran, Syria, and Crimea.
• Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Palestine, Paraguay, Guatemala, Reunion, Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

Terms and conditions

Orders must be fit for delivery and shipped to a correct, eligible address in order to qualify for a shipping guarantee refund.

The guarantee does not apply to unforeseen circumstances such as epidemics, strikes, natural disasters, or war.

Shipping method

We use an in-house shipping method to deliver packages.

Shipping fee

Shipping fees depend heavily on the shipping method used and the destination country. Fees are quoted by your customer success manager.

Payment

We currently accept PayPal and Payoneer. Additional payment options may be added in the future.

We work on a prepaid basis for payment settlement. Please approach your customer success manager for the details.