Privacy policy

Who we are

This website is operated by Hapex Global Trading Company Limited. References to "Hapex Global", "we", "us", and "our" in this policy refer to the business operating this website and related service communications.

If you have questions about this policy or how your information is handled, please contact us at info@hapexglobal.com.

Information we collect

We may collect information that you choose to provide to us directly, such as your name, email address, company name, phone number, shipping or order details, and any information you include in messages or inquiries.

We may also collect technical data automatically when you use the website, such as your IP address, browser type, device information, referral source, pages visited, and approximate usage activity.

How we use information

• To respond to inquiries and provide customer support.
• To prepare quotations, manage sourcing, fulfillment, shipping, and related services.
• To improve website content, service quality, and operational communication.
• To protect the website, business operations, and users against fraud, abuse, or misuse.
• To comply with legal obligations and resolve disputes when necessary.

Cookies and similar technologies

We may use cookies or similar technologies to support core site functionality, remember preferences, understand website usage, and improve performance.

You can usually control cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

Sharing information

We may share information with service providers, logistics partners, payment providers, website hosting providers, analytics providers, and professional advisers when needed to operate the business or deliver requested services.

We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger, acquisition, or reorganization.

International processing

Because Hapex Global supports cross-border trade and logistics, your information may be processed or accessed in multiple countries where our team, suppliers, partners, or service providers operate.

Where applicable, we take reasonable steps to protect personal information during those transfers.

Data retention

We retain information for as long as needed to provide services, manage business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of personal information that we hold about you.

To make a request, please contact info@hapexglobal.com. We may need to verify your identity before processing the request.

Third-party websites

This website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party properties.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, website practices, or legal requirements. The updated version will be posted on this page.